Refund and Return Policy
1. Scope of Policy
This policy applies to all products sold on our site:
Digital products: online courses, live or recorded webinars, downloadable e-books, printable planners.
Physical products: any shipped materials (e.g., printed planners).
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2. Refund Eligibility
Only damaged physical products are eligible for a refund; all digital products and non-defective items are non-refundable.
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A product qualifies as “damaged” if it arrives with significant defects affecting its functionality or appearance.
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Requests must be submitted within 14 days of delivery to allow inspection and replacement processing.
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3. Non-Refundable Items
Digital products (courses, webinars, e-books, planners) are non-returnable once access or download is granted, per standard digital goods policy.
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Undamaged physical products, even if unwanted, are non-refundable.
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Shipping and handling fees are non-refundable, unless the refund is due to our error (e.g., wrong item shipped).
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4. How to Request a Refund
Inspect your order immediately upon receipt and retain all original packaging and documentation.
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Email our support team at support@anjali-tyagi.com with:
Order number
Description and photo of the damage
Date of delivery
We will acknowledge your request within 3 business days and guide you through returning the damaged item.
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5. Processing Time & Resolution
Once we receive and verify the damaged product, we will process your refund or replacement within 10 business days.
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Refunds will be issued to the original payment method; allow 5–10 business days for funds to appear.
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6. Exchanges & Store Credit
Instead of a refund, you may opt for a replacement of the same item or store credit valid for 12 months.
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Exchanges are subject to product availability and must follow the same damaged-item verification process.
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7. Policy Modifications
We reserve the right to update this policy at any time; the “Last Updated” date will reflect changes. Continued use of our services constitutes acceptance of the revised policy.